Policies

Payment Policy

Payment is accepted via PayPal and Direct Checkout only. Should another form of payment be allowed, this portion of the policy will be updated.

Cancellation of Orders Not Yet Shipped

You may cancel your order within 24 hours of placing the order. Most items are custom made to order and after 24 hours, the process of design work has begun. Orders cancelled after the 24 hour period will be processed on a case by case basis.

Items approved for cancellation after the 24 hour period will include one or more of the following charges based on product: return fee of 10% of the item purchase price for Sparkle brand items - after the initial 24 hour hold period, orders begin the manufacturing process, or 15% cancellation fee (for other brands where the artisan must be informed of the cancellation).

Shipping

Please be sure to note the availability noted on each product page. This is the time frame from order date to ship date and does not include time in transit.

We offer shipping to addresses within the United States and International destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based.

At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows us to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the US Postal Service has confirmed that your order has been delivered, All the Hoodies and our partners are not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. All the Hoodies is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control. The Postal Service only guarantees a specific delivery date when Express Mail is selected; other shipping methods provide an estimated delivery date but are not guaranteed.

Return Policy

Due to the custom nature of our products, All the Hoodies is unable to accept returns or exchanges after 72 hours of purchase. Returns are not accepted due to reasons such as dislike of material, design, or rhinestone choice. Personalized and custom orders are not eligible for return or exchange unless an error in personalization was made by All the Hoodies, in which case we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered.

Please check all personalization carefully prior to submitting your order; personalization will appear exactly as you have requested, including any capitalization and punctuation. All the Hoodies cannot offer returns or exchanges on personalized products due to typos or other customer input errors.

In the event that a product is found to be defective upon receipt, All the Hoodies  must be notified within 24 hours of delivery. All items must be returned for our inspection before an identical replacement product can be sent. If we confirm that the product is defective, or that a mistake was made by All the Hoodies in personalization, we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. Should we determine that the product is not defective or that the error in personalization was not made by All the Hoodies, the cost of shipping the product to and from All the Hoodies will be the customer's responsibility.

Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the discretion of All the Hoodies. Returned items not meeting the criteria will be refused and sent back to the original purchaser. This is to protect us from "prom dress" syndrome returns - or returns that are purchased for a special event or photography session and then returned.